Almost all models of modern washing machines are equipped with a powerful self-diagnostic system, which controls the correctness of the washing process at all stages. It does not allow you to start the washing when an important problem is detected or interrupts the cycle in a timely manner, protecting the machine from damage that may occur in this situation.
But not always service messages require the intervention of a specialist performing washing machine repair. In some cases, the problem can be easily localized and eliminated by yourself. This publication will consider possible causes of DDC errors in Samsung brand washing machines, as well as ways to solve the problem with the error yourself.
What to do if the board showed up error ddC
It should be noted that Samsung washing machines are notable for their high technology and errors do not just appear. Error code ddC is characteristic of washing machines equipped with an additional door for reloading the laundry during the washing (AddWash functionality), and alerts the user that there is a problem with this mini-hatch. In this case, the self-diagnostic system of the washing machine does not allow you to continue the washing cycle, considering that you started the reloading of things without activating the pause mode (correctly before reloading you should press the “Start/Pause” key) or the door remains open, and interrupts the process.
If the matter is not a breakdown. How to make the washing machine continue washing
In cases where the washer refuses to continue washing, and the display shows the service code DDC (in some models, you need to make sure that the door of the additional load hatch is tightly closed, and the process of additional loading you have followed the recommendations of the user manual (before opening the door was pressed the pause key). To continue washing:
Carefully inspect the door around the perimeter for stuck laundry items and for mechanical damage.
Open and re-close the reloading door, making sure it is tight all around and there are no obstructions.
Press the Pause/Start key. In most cases, the error will go out and the washing process will continue.
If the washing has resumed, you can continue to operate the machine without any restrictions. If the error occurs again, call the service center.
Faults that can cause a ddC error
Sometimes the interruption of the cycle can be caused by a failure in the control controller of the machine due to the mains voltage fluctuations. To unblock the washing, it is enough to de-energize the circuit of the washing machine for a quarter of an hour by pulling the plug out of the socket. After this, you will need to restart the washing.
If this action does not help to run the wash, you will need to contact professionals or try to repair the washing machine itself. As a rule, the cause of error DDC is breakages in the lock mechanism or in the door itself, as well as damage to the elements of the controller or connection wires. How to proceed in such cases is below.
Signs of failure:
The optional door is closed, but the washing does not begin when the machine is started and the ddC error is displayed.
Cause of malfunction:
– Add Door lock malfunction. Opened or oxidized contacts of the connection wires.
– Failure of elements of the controlling controller.
Methods of treatment:
– Inspect the lock, wiring, and terminal contacts. If necessary remove the defect or replace the assembly.
– Perform diagnostics of the controller board and if necessary perform soldering of the tracks, replacement of the defective part, or installation of a new module.
For diagnostics of breakages, special equipment and devices which are not applied in a lifetime are used. So to get your washing machine repaired, call a technician from Poway Appliance Service Center.
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